photo credit: linh.ngân
Today I would like to announce the launch of the OMNINOGGIN plugin support forum. From now on, I would like all support questions regarding all of my WordPress plugins to go through the appropriate categories in the support forum. Here are my reasons for the shift:
- Intense Debate comments are not searchable by the end user. It’s also hard to navigate the comments to find what you are looking for. Because of that, people end up asking the same questions.
- Support plugins is starting to become a monumental task for me. I’m hoping that having a forum will encourage 3rd party paticipation to help reduce some of my time spent on plugin support. That way I can have some time to actually develop the plugins.
- I need the ability to separate which support requests are important and which ones are not as important. To do that, I have created a set of free support forums and a set of premium support forums. Free forums are for people who are using my plugins for personal/non-commercial purposes (and thus would not need urgent support). Premium forums are for people who are using my plugins on blogs that are earning them money.
- Some people were unhappy at my attempts to gain traffic from my plugins by displaying an OMNINOGGIN widget in the WordPress adminitration dashboard by default. The premium support forums will help justify the 20-30 hours I spend each week on my plugins, so I will be disabling these widgets by default on all of my plugins.